News
New 111 number being trialled
27 August 2010
News
A new three-digit number - 111- has been launched this week in part of the North East of England by Health Secretary Andrew Lansley. It is hoped that the number will make it easier for patients to access non-emergency NHS healthcare wherever they are, 24 hours a day,
The new service marks the first step towards a national roll out and is the beginning of a White Paper commitment to make care more accessible by introducing a single telephone number for every kind of non-emergency health care. The 111 service is free to call and is staffed by a team of fully trained call advisers, supported by nurses, who are on hand to assess callers' needs and ensure they receive the right service as quickly as possible. It guides patients to a locally available service or provides appropriate advice and information 24 hours a day, 365 days a year.
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