News > Patient and public involvement
Involving users in commissioning local services
13 August 2010
News > Patient and public involvement
This Joseph Rowntree Foundation report is about service users’ experience and views of involvement in shaping services, and the experiences and views of commissioners when involving users. The project reflects on what is happening at the moment and how user involvement in commissioning could work in practice. It found that the definition of 'user involvement' varies from one-off consultations to equal partnerships; and that there are more good practice examples of user involvement in Social Care than in Health.
Key points from the report included:
- The involvement of service users in shaping and commissioning services is at an early stage.
- ‘User involvement’ can mean different things. It can represent a valued process with users as equal partners in reshaping services or be a manipulative one-off consultation, when users gradually realise they are being given bad news
- There seemed to be two ideas within the same system. Individual service users were to have choice and control in line with Personalisation. Commissioners retained control over block contracts. It was difficult to see how one influenced the other.
Frontpage
Categories
- Accessibility and usability
- Design of health information
- Education and training
- Establishing and running health information services
- Evaluating the quality of health information
- Evidence for health information
- Health literacy
- Job advertisements
- Medicines information
- Patient and public involvement
- Patient experience
- PiF membership news
- Policy matters
- Producing and disseminating health information
- Shared decision making
- Sourcing health information
- Using electronic media
