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- Introduction
- NHS Information Strategy workshop
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Producing Effective Information for Patients: The Key Issues
PiF Third annual conference
11 March 2008
Manchester Conference Centre, Manchester
This years conference focused on the increasingly diverse issues around producing high quality patient information. The aim was to cover a broad spectrum of patient information issues in the presentations, and to discuss practical examples of innovative and high quality practice.in the workshop sessions. The 170 delegates made it a lively conference, with time for panel discussions, networking and information sharing.
Patients were at the centre of the days proceedings, with the keynote opening address from Chonette Taylor, who talked about her journey to find the right information for her needs, from Avril Surridge who gave a patient perspective of the Diabetes UK year of care project and from Bee Haries who showed us how she accesses her own medical records. Other presentations covered good practice and policy in patient information subjects as diverse as running a helpline, social marketing and NHS Choices.
The afternoon masterclasses were all about sharing insights into different aspects of producing information. These ranged from setting up a readers panel to discussing health literacy and learning how to achieve clarity in written information.
Presentations
"Immensely engaging and good for networking, Presentations all interesting and relevant with good points to take back to the workplace. Materials very good." Conference delegate.
Click on the presenters name to download their presentation
- Keynote speaker: Chonette Taylor - patient
Needing more than information: a personal experience - Bob Gann
Putting Patients at the heart of the health service - Dr Annabel Bentley - Assistant medical Director BUPA
BUPA Foundation Communication Awards - John Watkins - Communication Manager MHRA
Information and Involving Patients - a regulators Journey - Jo Cumming - Helplines Manager Arthritis Care
From Patient to Person centred support - how helplines empower - Jeff French - Director, National Social Marketing Centre (awaiting copy of presentation)
Becoming obsessed with consumer wants and needs - Avril Surridge and Dr Simon Easton - Patient and Consultant Diabetologist
Delivering Information - Learning for the Year of Care project - Dr Brian Fisher and Bee Haries - GP and patient
The Awakening Giant - patient access to medical records
Masterclasses
Click on the presenters name to download their presentation
- Alison Johnson, PALS Manager
Using your library to book your hospital appointment - Sue Pickup -PPI Manager
Establishing a postal readers panel - Nigel Masters - GP
Why not tell patients what their medicines are for? A featured article explaining more about the scheme is also available - click here
- Martin Cutts, Director Plain language Commission
Achieving clarity through the written word - Jane Wood, Director MiHealth
The success of user centred design. A featured article explaining more about the mihealth is also available - click here - Rachael Wells, Head of Health Literacy, Dept. of Health
Health What?
Conference evaluation
Thanks to those of you who completed an evaluation form. The main results are available as a summary:
Page last edited: 06 April 2009
